Walker Healthforce

Compensation

Full Description

Team Lead | Hybrid | Detroit, MI | Contract to Hire Walker Healthforce is seeking a Team Lead with 3 years of experience in Detroit, MI. This is a 12-month contract to hire opportunity. CORE REQUIREMENTS: • Three (3) years of customer service experience or contact center experience • Two (2) years of demonstrated leadership ability • Demonstrated leadership ability - 2yrs exp. min. with supervising, coordinating, directing, training, and monitoring staff activities • Strong communication/ presentation skills, decision making, organizational, time management, change management, conflict resolution skills and analytical skills • Experience monitoring and analyzing proficiency and quality data and efforts of employees. • Bachelor's Degree required (need at least a minimum of 60 college credits) JOB RESPONSIBILITIES: • Planning, coordinating, and supervising all administrative, operative and employee functions within assigned areas(s) to ensure an efficient and cost-effective area in accordance with departmental and corporate standards and objectives. • Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure efficient and qualitative operation through effective planning, leading, controlling and organizing. • Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries. • Monitor and analyze proficiency and quality efforts subordinate personnel. WHAT WE OFFER: • Competitive compensation package • Weekly pay via Direct Deposit • Medical, Dental & Vision available • 401k options WHY WORK WITH WALKER? • Access to our top ranked team of recruiting and placement specialists • Continuous, one-on-one support from a dedicated engagement manager • Professional resume development and interview preparation Contact our Recruiting Team today to experience the Walker Healthforce difference! ABOUT US: Walker Healthforce is known as the dominant force of performance, precision, expertise, and integrity in the healthcare consulting community! As a certified WMBE, we provide end-to-end healthcare IT and clinical solutions to hospitals, health systems, and payer organizations, including Fortune 100 firms nationwide. We are healthcare experts, we’re custom not commodity and we’ve been exceeding expectations for nearly 20 years. Join forces with us to experience unparalleled results today! We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.