Waking the Village

Compensation

Full Description

Job Description: Case Manager for Housing Program Serving Young Parents Program Overview Waking the Village (WTV) operates programs for youth (18 to 24 years old) and their children who are experiencing homelessness. Our hallmarks are building communities where youth and children develop leadership and pursue the goals that ensure healthy independence, stability, wellness, and meaningful days. We are hiring a case manager (aka Youth Development Director or coach) for our program serving young parents experiencing homelessness. A typical case load is 6 youth. We are seeking someone organized, experienced, and reflective to join our highly collaborative team. Overview of Responsibilities and Duties Case manager (aka coach) will work directly with young adults and their children living in our housing program. Our case managers walk beside youth, meeting with each nearly daily in our congregate living sites to guide them in securing housing, strengthening wellness, and advancing careers and education. They will work daily from 8:30 to 4:30 to infuse our housing programs with energy, passion, and real presence. They will inspire youth to be diligent and treat their dreams seriously, while also modeling how to face challenges. Primary Responsibilities • Be onsite (or off-site with youth in the community) 40 hours weekly to inspire youth to commit fully to their goals in strengthening wellness, connection, and housing stability. Case managers work Monday through Friday, 8:30am-4:30pm, to ensure each youth and their family have a meaningful day. As an on-site presence, the case manager is called on to inspire and to confront. Steadiness, consistency, and belief in each youth are always needed. • Kick start the day. Each morning youth gather to begin the day, and case managers check in with each youth to support needs and listen to intentions. Each morning is a time for youth to assess the day- what might prevent or promote progress, and to address it thoughtfully. Activities to build energy and community, explore current issues, or develop new skills are often integrated. • Coach youth in pursuing their goals in stabilizing housing and their achieving goals as parents, employees, students, citizens, and healthily interdependent adults. As a case manager, you will stand alongside youth in some of the most beautiful and some of the most difficult days of their lives. Meeting one-on-one at least 3 hours a week, and interacting throughout the week during day program, you will help each youth create a road map to permanent housing and to the future they want, and remind each of the steps to these goals. Case manager and youth draw up plans for each day leading into the future, troubleshooting roadblocks, and navigating the best path to permanent housing while also creating traction toward employment, saving money, parenting, securing childcare, enrolling in Medi-Cal, clearing warrants and debts, connecting to wellness, tutoring...whatever it takes in seeing through the many and varied steps toward self-sufficiency and wholeness. You will be there for births, interviews, court dates, the As and the Fs, the moments of despair and the moments when a youth realizes the depth of their strength. • Respond to challenges that arise during the day. In serving a community of youth and all their children, there are bound to be challenges and emergencies that arise each week. Case manager responds to these moments that might include having a youth get a phone call with bad news, guiding a parent with a baby with a 104 degree fever, helping a youth cope with a break up, assisting a youth with a flat tire, helping two youth communicate frustration in a productive way, or advising a youth whose health insurance just got cut off. WTV staff is constantly stacking on hats, learning new skills, and modeling persistence and grace in the face of challenges. • Be a strong voice in defining the program and sharing thoughts about youths’ needs as well as the needs of the Waking the Village community as a whole. All staff share the work of trouble shooting, thinking up solutions, tackling difficult moments, and imagining ways to do better. We all take ownership of the program and avoid handing off the work of tough decisions or managing challenges. The team collaborates closely and constantly. We communicate daily through regular huddles, weekly meetings, and on-line communication platforms. We interact daily in workshops and community events that gather the youth we support. • Collaborate closely with other Waking the Village programs such as The Creation District or our preschools. Partner with providers, community resources, and landlords in the community. Ensure warm hand offs to other agencies to support youth in accessing resources to support health, wellness, parenting, education, employment, and long term stability. • Maintain case notes and high quality client data to document outcomes and services. Experience using HMIS is helpful but nor required. • Support the children of our young parents fully with case plans and connections to supports to ensure healthy environments and development. The children of the young parents we serve see us daily and very quickly begin shouting our names jubilantly when we walk in the door each day. No matter how busy it gets, the children need us to slow down for silly songs or cuddles or a game of monster. We also encounter parents in an occasional bad moment, and we all hone the art of knowing when to step in, when to hold our tongues, and when to give a break from the relentlessness of parenting. Essential Qualities • Hard working • Able to work independently and see a plan through • Creative and Committed Leadership: We welcome vision and an ability to bring a strong vision for nurturing youth and their families. • Strong ability to build partnerships and rapport with youth, their families, other staff, providers, and community members. We see relationship building as essential. • Professional: An ability to establish healthy and clear boundaries and model emotional intelligence. • Brave: Our youth take incredible risks and tackle the challenges of personal growth as they pursue their goals. As staff, we must model the same courage to grow. • Joyful: Our youth and their children rely on us for smiles, hearty hellos, and a positive attitude that never quits. • Unafraid to speak the truth while centering relationship: We must not tip toe around our youth. They deserve to be engaged in dialog when they are ducking responsibility, making unhealthy choices, or sabotaging their own success. We must have the conversations they need to explore behaviors that undermine their goals and growth. • Open minded and accepting: We respect the choices our youth make. We respect their cultures, their histories, their religious beliefs or their atheism, their politics, their sexual orientation, their gender identities, and their visions for the future. • Flexible: Your best laid plans will intersect with the busy, complicated lives of several young adults and their children. Flexibility while practicing accountability is key. • Desire to be a part of a work environment where every person supports, encourages, problem solves, and envisions growth together. • Willingness to embrace and address each day’s challenges be they a sick child, a discouraged youth, a troublesome computer, or a dead car battery. We are looking for a case manager who can solve problems and who addresses needs as they arise, rather than one who simply reports problems. Requirements • Experience as a case manager, shelter worker, teacher, social worker, counselor, or youth professional or intern working with youth, in particular youth coping with trauma such as youth overcoming homelessness and teen parents. We place a high value on applicants with experience in serving youth experiencing homelessness. • Prefer a Bachelor’s degree in Social Work, Human Development, Community Development, Sociology, Psychology, Education, Women’s Studies, Child Development or other highly related field of study. • Prefer experience and/or training using a Youth Development model that puts youth in charge of decision making and governing of their community. Knowledge of Harm Reduction, Trauma Informed Care and Motivational Interviewing are all assets. • Ability to clear a LiveScan background check with the Department of Justice, Child Abuse Central Index, and FBI upon hire. LiveScan cost covered by our agency. Staff Development and Workplace Opportunities • Weekly staff meetings for case review, project planning and training. Every Wednesday offers ample opportunity to meet and partner as teams to develop skills, address concerns, and plan for successful work weeks. • Monthly training and workshops in areas including Youth Development, Trauma Informed Services, and areas relevant to daily work • Committee meetings where staff can lead decision making in areas including Anti-Racist work, HR, Staff Celebrations, Training, Fundraising, and Youth Policy. • BIPOC staff are welcomed to join our Change Team meetings that explore the impacts of white supremacy, drive workplace initiatives, and work to reduce the impacts of the daily work of fighting injustice. • Staff who are white or benefit from proximity to whiteness attend twice a month meetings to reflect and to support the initiative defined by the Change Team. Additional abilities required by the position • Ability to lift at least 30 pounds • Ability to determine own physical limits so that injury does not result when leading service projects, recreation, or program activities. • Ability to walk up and down stairs or request for an accommodation • Ability to safely transport self and others in personal or agency vehicles. Must have a clean driving record that will ensure our agency insurance can cover staff to transport. • Ability to manage stress of multi-tasking, leading youth, and counseling youth • Ability to establish healthy boundaries and maintain personal wellness while shepherding clients through past and current experiences of trauma. • Ability to form relationships with landlords in the community and have knowledge of tenants’ rights and responsibilities Compensation: $22 to $33 an hour depending on years of relevant work experience, length of time with employers, references, and college degrees. Multiple years with the same employer in a relevant field associate with higher pay. See detailed pay scale below. Employees are eligible for medical, vision, dental, and life insurance benefits on the first of the month after a 60 day welcome period. WTV pays 70% of the premium with a $500 monthly cap. Full time staff have 80 hours of sick time annually. Vacation time begins with 40 hours a year in year one and increases to 160 hours a year by year five. Seventeen paid holidays paid annually. 2025 Pay Scale for Case Managers Experience = Directly relevant experience as a case manager supporting clients overcoming homelessness. Education = Bachelors or Masters in directly relevant major such as Social Work, Child Development, Psychology… Pay rates below listed as No Bachelors Degree/Bachelors/Masters If applicant with same employer in relevant field for 2 years, we add $1/hr to pay listed below. If with same employer for 4 years, we add $2/hr to pay listed below. Over 1 year full time, relevant experience: $23/$25/$26 Over 2 years’ full time, relevant experience: $24/$26/$27 Over 3 years' full time, relevant experience: $25/$27/$28 Over 4 years' full time, relevant experience: $26/$28/$29 Over 5 years' full time, relevant experience: $27-28/29-31/30-31 Over 10 years’ full time, relevant experience: $29-31/$31-20/$32-33 Nonprofit Overview: Waking the Village operates programs for youth (18 to 24 years old) and children overcoming homelessness. Learn more at www.wakingthevillage.org and on our Facebook page athttps://www.facebook.com/Waking-the-Village-Tubman-House-Audres-Doorway-the-Creation-District-340042712682366 Equal Opportunity Employer Waking the Village is an equal opportunity employer and service provider. WTV believes that all people are entitled to equal opportunity for employment or connection to services provided by our agency. We follow state, local, and federal laws prohibiting discrimination in hiring, employment, and service provision. We do not discriminate against employees, clients, volunteers, or applicants in violation of those laws. We extend this policy to volunteers and interns working for Waking the Village and all clients served by our agency. Waking the Village reaffirms its long-standing policy prohibiting discrimination in employment and the provision of services on the basis of the fact or perception of: Race, Color, Ancestry, National origin, Religion, Sex (including pregnancy, childbirth, and related medical conditions), Disability, Age, Citizenship status, Genetic information, Marital status, Sexual orientation and identity, Gender Expression and Gender Identity, AIDS/HIV, Medical condition, Political activities or affiliations/ opinion, Military or veteran status, Status as a victim of domestic violence, assault, or stalking. Job Type: Full-time Pay: $22.00 - $32.00 per hour Benefits: • 401(k) • Dental insurance • Employee assistance program • Health insurance • Life insurance • Paid time off • Professional development assistance • Retirement plan • Vision insurance Work Location: In person