WaferWire Cloud Technologies

Compensation

Full Description

Job Title: Community Program Manager (EDU) Location: Redmond, WA Worksite: Onsite Role Summary • We are seeking a Community Program Manager to build, scale, and operate high‑impact education customer and partner communities. This role will connect EDU customers and partners with product and engineering teams, drive adoption and engagement, and ensure a strong voice‑of‑customer (VoC) feedback loop into product strategy and execution. • The role blends program management, community operations, stakeholder collaboration, and data‑driven insights to deliver measurable business and product outcomes. Key Responsibilities Community Strategy & Design • Define community purpose, value proposition, engagement model, and programming calendar across EDU segments (K‑12, Higher Ed, partners). • Create scalable community playbooks for onboarding, engagement, feedback, and recognition. • Establish community governance, moderation, and escalation processes. Community Operations • Manage day‑to‑day operations including membership, communications cadence, scheduling, and content logistics. • Maintain program documentation, execution checklists, and operating rhythms. • Support light content creation such as posts, updates, and event summaries. Engagement & Experiences • Plan and execute recurring community experiences (virtual events, AMAs, roundtables, feedback sessions, office hours). • Drive participation through targeted outreach and persona‑based programming. • Partner with internal teams to deliver product updates and readiness content. Voice of Customer & Insights • Collect and synthesize qualitative and quantitative customer feedback. • Translate insights into clear themes, prioritized issues, and actionable recommendations. • Track outcomes and close the feedback loop with stakeholders and the community. Stakeholder Management & Reporting • Partner with EDU program leaders, product, engineering, marketing, and field teams. • Provide clear, executive‑ready updates on engagement, sentiment, and impact. • Define and track success metrics for community health and outcomes. Required Qualifications • 6–10+ years of experience in program management, community management, customer experience, or partner enablement. • Proven experience running customer or partner communities or large‑scale engagement programs. • Strong cross‑functional collaboration skills with the ability to drive execution without direct authority. • Experience translating customer feedback into structured insights and actions. • Excellent written and verbal communication skills. • Data‑driven mindset with experience using dashboards and reporting. Preferred Qualifications • Experience in the Education (EDU) ecosystem (K‑12 and/or Higher Education). • Familiarity with Microsoft tools (Teams, SharePoint, Excel/Power BI, CRM, survey tools). • Experience supporting partner or field‑facing community programs. Ideal Candidate You are a builder who enjoys creating meaningful community engagement, running programs with operational discipline, and turning customer feedback into insights that influence product and business decisions. Compensation / Salary Range: The typical pay range for this role is: USD $85000/Yearly - $100000/Yearly. Factors that may affect pay within or outside of this range may include but not limited to geography/market, skills, education, experience, and other qualifications of the successful candidate. Benefits: Medical, dental, Vision, Life, PTO, Holidays, 401(k) benefits and ancillaries may be available for eligible WCT employees and may vary depending on the nature of your employment. WCT will accept applications and processes offers for these roles until the role is filled. Equal Employment Opportunity Declaration: WCT is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.