w3r Consulting

Compensation

Full Description

SUMMARY Responsible for planning, coordinating, and supervising all administrative, operative and employee functions within assigned area(s) to ensure an efficient and cost-effective area in accordance with departmental and corporate standards and objectives. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. • Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling, and organizing. • Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements, as necessary. • Select, train, develop, appraise, and counsel support staff personnel. • Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries. • Monitor and analyze proficiency and quality efforts subordinate personnel. • Administer and adhere to Corporate and Departmental policies, practices, and procedures, including union contract administration. • Recommend and implement new or improved systems which will enhance or expedite work. EDUCATION AND/OR EXPERIENCE • Bachelor's Degree required. • Three (3) years Operational experience required. • Two (2) years' experience in a leadership role required. QUALIFICATIONS • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • The requirements listed below are representative of the knowledge, skill, and/or ability required. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. OTHER SKILLS AND ABILITIES • Ability to learn and retain information at a fast pace preferred • Strong organizational, planning, analytical and communication skills. • Other related skills and/or abilities may be required to perform this job. LANGUAGE SKILLS • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. • Ability to write routine reports and correspondence. • Ability to speak effectively before groups of customers or employees of organization. MATHEMATICAL SKILLS • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. • Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. • The employee is occasionally required to stand and walk. • The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. WORK ENVIRONMENT • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The noise level in the work environment is usually quiet. ADDITIONAL INFORMATION • The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. • They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. • This job description does not constitute a contract for employment.