W3Global Inc

Compensation

Full Description

Title: After Hours UC/CC WHEN Team Operations Manager Location: Remote (U.S.) Start Date: ASAP - October Duration: 12+ months (long-term contract) Job Description Key Responsibilities • Provide operational oversight for UC/CC and Genesys Cloud Contact Center environments during after-hours shifts. • Act as a bridge between technical teams and management leadership to ensure smooth operations. • Oversee incident management, escalations, and system health monitoring during late night hours. • Ensure compliance with operational policies, security protocols, and service-level commitments. • Supervise and coordinate with technical staff, ensuring timely resolution of issues. Required Qualifications • Experience in UC/CC (Unified Communications/Contact Center) environments, with strong knowledge of Genesys Cloud preferred. • Proven IT Operations Management and supervisory experience. • Strong background in after-hours support, incident handling, and escalation management. • Ability to manage late evening to middle of the night shifts. #INDW3