VSP Vision Care

Compensation

Full Description

Lead, develop, train, and evaluate a high-performing sales support team, ensuring operational excellence through effective workforce planning, process improvement, and performance management. Ensure the team, clients, brokers, and sales representatives are adequately supported. Align team goals with broader sales, service, and company goals. Supervise the timely assignment and distribution of all sales support cases and tasks Lead and develop a high-performing team supporting individual growth, team performance, and accountability Analyze productivity, accuracy, and quality metrics to identify trends and recommend improvements Plan workforce needs and adapt to peak season demands Develop, maintain, and monitor team standards, processes, and procedures to ensure efficient, accurate, and measurable processing of sales support cases and tasks Utilize CRM (Salesforce) to manage tasks, generate reports, and support team performance, adoption, and optimization Coordinate resolution of escalated issues with clients, brokers, team, and sales representatives Support corporate and divisional projects as needed; communicate impacts and coordinate with management to develop solutions Coordinate and administer training to ensure all employees receive appropriate information/instruction Manage and develop the performance of direct reports; provide prompt and objective coaching and counseling; conduct performance reviews; promote engagement and enablement through regular communication and feedback Participate in the hiring and interviewing process for open positions within the team, ensuring that the most qualified candidates are selected Job Specifications Typically has the following skills or abilities: Bachelor’s degree in related field or equivalent experience Minimum of 2 years of leadership experience with responsibilities for hiring, training, assigning work, and managing the performance of direct reports Excellent customer service, written and oral communication skills Excellent analytical, problem-solving, and negotiation skills Knowledge of CRM applications in sales support/servicing processes Strong organizational and project management skills Preferred Skills Proficient in Salesforce, including case/task workflow, management, and creating and interpreting dashboards and reports Experience with benchmarking and performance reporting Experience with client and broker onboarding processes #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $58,656.00 - $108,078.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart