Voyage Advisory

Compensation

Full Description

Production Support Business Analyst Our consultancy is looking for highly motivated and talented Production Support Business Analysts. We are looking for peak performers who have a passion for business, a joy in solving problems and a work ethic that doesn't rest until the job is done. The Production Support BA will support our client’s policy administration and underwriting systems. This role requires someone who can work moderately independently while collaborating closely with the technical team and stakeholders. This role is multi-faceted and requires a BA who has strong organization and time/task management skills. Ideal candidates would possess at least 5 years of business analysis experience. Candidates should have strong interpersonal skills, have superior oral and written communication skills, as well as a client service focus. This role will be working with our client in the property and casualty insurance industry. Insurance industry experience is preferred. The position is 100% remote. REQUIRED SKILLS Experience with application issue triage and root‑cause analysis Ability to work with development/technical teams to resolve defects Skilled in managing support tickets and queues, including small enhancements/change requests Strong user support and communication abilities Ability to translate technical fixes into business‑friendly messaging Strong communication, active listening, and follow‑through Personable demeanor and a positive attitude Ability to work independently with minimal supervision Strong accuracy and quality-focused mindset Balanced in both functional and technical BA competencies Strong prioritization, task/time management, and follow through Experience with stakeholder meeting facilitation to define requirements Ability to work with development/technical teams Experience writing user stories and acceptance criteria (Gherkin method) is preferred (not required) Commercial or personal insurance experience is preferred (not required) Familiarity with SQL, integrations/APIs, Six Sigma, JIRA, and Visio is preferred (not required) Bachelor's degree in a relevant field Client-facing experience COMPENSATION The position is full time and will include a base salary and full benefits, including health, dental, vision, life, disability, vacation, and 401(k) with company match. The position is 100% remote.