Vortex Freight

Compensation

Full Description

Position: Account Manager The Account Management Department is dedicated to maintaining strong, long-term relationships between Vortex Freight Systems and our customers by delivering fast, efficient, and strategic solutions that align operational capabilities with evolving client needs. Position Summary The Account Manager is responsible for the organic growth, retention, and overall satisfaction of house accounts. This includes identifying new business opportunities, strengthening client relationships, resolving issues efficiently, and ensuring seamless communication between customers and Vortex’s internal teams. Key Responsibilities: Account Growth and Retention Manage and grow existing house accounts by identifying opportunities for expedited services, new lanes, northbound freight, and partial loads. Ensure accounts receive full attention to foster long-term loyalty and trust. Regularly identify threats (e.g., competitor activity, service issues) and collaborate with senior leadership to implement corrective actions. Schedule and conduct in-person customer visits at least 3–4 times annually, with additional meetings as needed. Cultivate strong social and professional bonds with key decision-makers. Customer Relationship Management Serve as the primary liaison between customers and the Customer Service Department (CSD). Conduct monthly calls to all house accounts to assess needs and maintain presence. Maintain a minimum of 10 follow-up calls per week for account relationship upkeep. Develop a deep understanding of each client’s internal structure, including purchasing, logistics, and planning functions. Account Administration Maintain an updated geographic directory for all accounts. Prepare and deliver On-Time Performance (OTP) and EDI reports within the first 10 days of each month for accounts with contracts or agreements. Track expiration dates for all Long-Term Agreements (LTAs) and initiate renewal processes proactively. Monitor route consistency; investigate and address service lapses. Manage claim resolutions and escalate persistent issues when necessary. Assist in collections for overdue accounts when required. Cross-Department Collaboration Maintain strong communication with CSD, Operations, and Finance to ensure seamless service delivery. Participate in operational meetings to share client feedback. Understand profit margins and quoting processes to support competitive pricing strategies. Required Education and Experience Bachelor’s degree in Business Administration, International Trade, Logistics, Supply Chain Management, or a related field (or equivalent work experience). 3–5 years of experience in account management, client relations, or sales within logistics, transportation, or international commerce. Proven track record in maintaining and expanding B2B relationships. Experience with Mexican customs and international trade regulations is highly preferred. Required Skills Bilingual (English and Spanish) – Preferred. Strong interpersonal, networking, and presentation skills. Ability to make prompt, informed decisions under pressure. Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint). Strong analytical and problem-solving skills. Highly organized with strong attention to detail. Proactive, optimistic, and self-motivated work ethic. Ability to travel as needed for client visits. Experience with CRM systems (e.g., Salesforce, HubSpot). Knowledge of freight forwarding, partial loads, and expedited freight services. Understanding of EDI systems and performance reporting. Performance Goals Maintain a 100% retention rate for assigned house accounts. Increase freight volume per account within Vortex’s service model. Secure LTAs with all eligible customers. Position Vortex as the first choice for customer logistics needs. Career Path Opportunities Senior Account Manager Sales Team Lead Customer Service Manager Department or Branch Management