Volt

Compensation

Full Description

Job Title: CSV Customer Service Representative Company Overview: Volt Workforce Solutions is a leading staffing and workforce management company dedicated to connecting talented professionals with top employers across various industries. With a strong commitment to innovation and customer satisfaction, Volt provides flexible and reliable staffing solutions to meet the evolving needs of businesses. Role Overview: As a CSV Customer Service Representative, you will play a crucial role in managing customer interactions and ensuring seamless scheduling and conflict resolution. This hybrid remote position based in Oakdale, Minnesota, offers an opportunity to support clients by delivering exceptional service and maintaining strong customer relationships. What You'll Do: - You will manage scheduling and resolve conflicts between customers efficiently. - You will respond promptly to customer inquiries via phone, email, and other communication channels. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with internal teams to address and resolve customer issues. - You will provide product and service information to customers to assist with their needs. - You will identify opportunities to improve customer service processes. - You will handle escalated customer concerns with professionalism and empathy. - You will contribute to team goals by meeting or exceeding performance metrics. What You Bring: - You bring at least 2 years of experience in customer service or a related field. - You have strong communication skills, both verbal and written. - You are proficient with customer service software and Microsoft Office Suite. - You have excellent problem-solving abilities and attention to detail. - You are comfortable working in a hybrid remote environment. Bonus Points If You Have: - Experience in scheduling or workforce management systems. - Familiarity with CSV data handling and basic data entry skills. - Previous experience in a staffing or workforce solutions company. - Bilingual abilities to support diverse customer bases. What We Offer: - We offer competitive salary and benefits packages. - We offer flexible hybrid remote work arrangements. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment. - We offer employee wellness programs and resources. Ready to Apply? To apply, please submit your resume and cover letter through our online application portal or email them directly to our recruitment team at careers@volt.com. We look forward to hearing from you!