Volt

Compensation

Full Description

Job Title: CSV Customer Service Representative Company Overview: Volt Workforce Solutions is a leading staffing and workforce management company dedicated to connecting talented professionals with top employers across various industries. With a strong commitment to innovation and customer satisfaction, Volt provides flexible and reliable staffing solutions to meet the evolving needs of businesses. Role Overview: As a CSV Customer Service Representative, you will play a crucial role in managing customer interactions and ensuring seamless scheduling and conflict resolution. This hybrid remote position based in Oakdale, Minnesota, offers an opportunity to contribute to a dynamic team focused on delivering exceptional service and support. What You'll Do: - You will manage scheduling and resolve conflicts between customers to ensure smooth operations. - You will respond promptly to customer inquiries via phone, email, and other communication channels. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with internal teams to address and resolve customer issues effectively. - You will provide product and service information to customers to assist with their needs. - You will identify opportunities to improve customer satisfaction and suggest process enhancements. - You will handle escalated customer concerns with professionalism and empathy. - You will support the implementation of customer service policies and procedures. What You Bring: - Minimum of 2 years of experience in customer service or a related field. - Strong communication skills, both verbal and written. - Proficiency with customer service software and CRM systems. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Problem-solving skills and a customer-focused mindset. - High school diploma or equivalent; additional education is a plus. Bonus Points If You Have: - Experience working in a hybrid remote environment. - Knowledge of scheduling software and conflict management tools. - Previous experience in a technical or CSV-related customer service role. - Bilingual abilities or additional language skills. What We Offer: - We offer competitive compensation and benefits packages. - We offer flexible hybrid remote work arrangements. - We offer opportunities for professional growth and development. - We offer a supportive and inclusive work environment. - We offer access to wellness programs and employee assistance resources. Ready to Apply? To apply, please submit your resume and a cover letter detailing your relevant experience to Volt's career portal or contact our recruitment team directly. We look forward to hearing from you!