Volt

Compensation

Full Description

Job Title: CSV Customer Service Representative Company Overview: Volt Workforce Solutions is a leading staffing and workforce management company dedicated to connecting talented professionals with top employers across various industries. With a strong commitment to innovation and customer satisfaction, Volt provides flexible and dynamic workforce solutions tailored to meet the evolving needs of businesses and employees alike. Role Overview: As a CSV Customer Service Representative, you will play a crucial role in managing customer interactions and ensuring seamless scheduling and conflict resolution. This hybrid remote position based in Oakdale, Minnesota, offers an opportunity to support clients by delivering exceptional service and maintaining strong communication channels. What You'll Do: - You will schedule appointments and manage conflicts between customers to ensure smooth operations. - You will respond promptly to customer inquiries via phone, email, and other communication channels. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with internal teams to resolve customer issues efficiently. - You will provide product and service information to customers to assist with their needs. - You will identify and escalate complex issues to the appropriate departments. - You will contribute to continuous improvement initiatives by providing feedback on customer service processes. - You will uphold company policies and ensure compliance with customer service standards. What You Bring: - Minimum of 2 years of experience in customer service or a related field. - Strong communication skills, both verbal and written. - Proficiency with customer service software and Microsoft Office Suite. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Problem-solving skills with a customer-focused mindset. - High school diploma or equivalent; additional education is a plus. Bonus Points If You Have: - Experience working in a hybrid remote environment. - Familiarity with scheduling software and conflict management tools. - Previous experience in workforce solutions or staffing industry. - Bilingual abilities or additional language skills. What We Offer: - We offer competitive compensation and opportunities for career advancement. - We offer flexible hybrid remote work arrangements to support work-life balance. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and holiday benefits. - We offer ongoing training and professional development opportunities. Ready to Apply? To join our team as a CSV Customer Service Representative, please submit your resume and cover letter through our online application portal at www.volt.com/careers. We look forward to hearing from you!