Volt

Compensation

Full Description

Job Title: CSV Customer Service Representative Company Overview: Volt Workforce Solutions is a leading staffing and workforce management company dedicated to connecting talented professionals with top employers across various industries. With a strong commitment to innovation and customer satisfaction, Volt provides flexible and reliable staffing solutions to meet the evolving needs of businesses. Role Overview: As a CSV Customer Service Representative, you will play a crucial role in managing customer interactions and ensuring seamless scheduling and conflict resolution. This hybrid remote position based in Oakdale, Minnesota, offers an opportunity to contribute to excellent customer service and support operations. What You'll Do: - You will schedule appointments and manage conflicts between customers efficiently. - You will respond promptly to customer inquiries via phone, email, or chat. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with internal teams to resolve customer issues and improve service delivery. - You will provide product and service information to customers clearly and professionally. - You will identify opportunities to enhance customer satisfaction and suggest improvements. - You will handle escalated customer concerns with empathy and professionalism. - You will ensure compliance with company policies and procedures in all customer interactions. What You Bring: - You bring at least 2 years of experience in customer service or a related field. - You have strong communication skills, both verbal and written. - You are proficient with Microsoft Office Suite and customer relationship management (CRM) software. - You possess excellent problem-solving abilities and attention to detail. - You are comfortable working in a hybrid remote environment and managing your time effectively. Bonus Points If You Have: - Experience in scheduling or calendar management. - Familiarity with CSV file handling and data entry. - Previous experience in a workforce solutions or staffing company. - Bilingual abilities or additional language skills. What We Offer: - We offer competitive pay and flexible hybrid remote work arrangements. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and holiday benefits. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment. Ready to Apply? To apply, please submit your resume and a brief cover letter outlining your relevant experience to Volt's careers page or contact our recruitment team directly. We look forward to hearing from you!