Volt

Compensation

Full Description

Job Title: CSV Customer Service Representative Company Overview: Volt Workforce Solutions is a leading staffing and workforce management company dedicated to connecting talented professionals with top employers across various industries. With a strong commitment to innovation and customer satisfaction, Volt provides flexible and dynamic employment solutions that empower both clients and employees to succeed. Role Overview: As a CSV Customer Service Representative, you will play a crucial role in managing customer interactions and ensuring seamless scheduling and conflict resolution. This hybrid remote position based in Oakdale, Minnesota, requires a proactive and detail-oriented individual who can effectively support customer needs and contribute to a positive service experience. What You'll Do: - You will manage scheduling and resolve conflicts between customers to maintain smooth operations. - You will respond promptly to customer inquiries via phone, email, and other communication channels. - You will document and track customer interactions and issues accurately in the system. - You will collaborate with internal teams to address and resolve customer concerns efficiently. - You will provide product and service information to customers to assist with their needs. - You will identify opportunities to improve customer service processes and suggest enhancements. - You will maintain a professional and courteous demeanor in all customer interactions. - You will support the team in meeting performance goals and service level agreements. What You Bring: - Minimum of 2 years of experience in customer service or a related field. - Strong communication skills, both verbal and written. - Proficiency with customer service software and Microsoft Office Suite. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Problem-solving skills with a customer-focused approach. - High school diploma or equivalent; additional education is a plus. Bonus Points If You Have: - Experience working in a hybrid remote environment. - Familiarity with scheduling software and conflict management tools. - Previous experience in a workforce solutions or staffing company. - Bilingual abilities or additional language skills. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer flexible hybrid remote work arrangements to support work-life balance. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. - We offer employee recognition programs and wellness initiatives. Ready to Apply? To join our team as a CSV Customer Service Representative, please submit your resume and cover letter through our online application portal at www.volt.com/careers. We look forward to hearing from you!