Volt

Compensation

Full Description

Job Title: CSV Customer Service Representative Company Overview: Volt Workforce Solutions is a leading staffing and workforce management company dedicated to connecting talented professionals with top employers across various industries. With a strong commitment to innovation and customer satisfaction, Volt provides flexible and reliable staffing solutions to meet the evolving needs of businesses. Role Overview: As a CSV Customer Service Representative, you will play a crucial role in managing customer interactions and ensuring seamless scheduling and conflict resolution. This hybrid remote position based in Oakdale, Minnesota, offers an opportunity to support clients by delivering exceptional service and maintaining strong communication channels. What You'll Do: - You will schedule appointments and manage conflicts between customers efficiently. - You will respond promptly to customer inquiries via phone, email, and other communication channels. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with internal teams to resolve customer issues and improve service delivery. - You will provide product and service information to customers to assist with their needs. - You will identify opportunities to enhance customer satisfaction and contribute to process improvements. - You will handle escalated customer concerns with professionalism and empathy. - You will support the implementation of customer service policies and procedures. What You Bring: - Minimum of 2 years of experience in customer service or a related field. - Strong communication skills, both verbal and written. - Proficiency with customer relationship management (CRM) software and Microsoft Office Suite. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Problem-solving skills with a customer-focused mindset. - High school diploma or equivalent; additional education is a plus. Bonus Points If You Have: - Experience working in a hybrid remote environment. - Knowledge of scheduling software and conflict management tools. - Previous experience in a staffing or workforce solutions company. - Bilingual abilities or additional language skills. What We Offer: - We offer competitive pay and flexible hybrid remote work arrangements. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and holiday benefits. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work culture that values your contributions. Ready to Apply? To apply, please submit your resume and a cover letter detailing your relevant experience to Volt's careers portal or contact our recruitment team directly. We look forward to hearing from you!