Volt

Compensation

Full Description

Job Title: CSV Customer Service Representative Company Overview: Volt Workforce Solutions is a leading staffing and workforce management company dedicated to connecting talented professionals with top employers across various industries. With a strong commitment to innovation and customer satisfaction, Volt provides flexible and rewarding career opportunities to help individuals grow and succeed. Role Overview: As a CSV Customer Service Representative, you will play a crucial role in managing customer interactions and ensuring smooth scheduling and conflict resolution. This hybrid remote position based in Oakdale, Minnesota, offers the opportunity to support clients by delivering exceptional service and maintaining strong communication channels. What You'll Do: - You will manage scheduling and resolve conflicts between customers efficiently. - You will handle customer inquiries and provide timely, accurate information. - You will maintain detailed records of customer interactions and transactions. - You will collaborate with internal teams to address and resolve customer issues. - You will assist in processing orders and managing customer accounts. - You will contribute to continuous improvement initiatives to enhance customer service processes. - You will communicate effectively via phone, email, and other channels to support customer needs. What You Bring: - You have at least 2 years of experience in customer service or a related field. - You possess strong communication and interpersonal skills. - You are proficient with Microsoft Office Suite and customer service software. - You have excellent problem-solving abilities and attention to detail. - You are comfortable working in a hybrid remote environment. Bonus Points If You Have: - Experience in scheduling or conflict management. - Familiarity with CSV data handling or related technical skills. - Previous experience in a workforce solutions or staffing company. - Bilingual abilities or additional language skills. What We Offer: - We offer competitive salary and benefits packages. - We offer flexible hybrid remote work arrangements. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment. - We offer employee wellness programs and resources. Ready to Apply? Please submit your resume and cover letter through our online application portal at Volt Workforce Solutions. We look forward to hearing from you!