Volt

Compensation

Full Description

Job Title: CSV Customer Service Representative Company Overview: Volt Workforce Solutions is a leading staffing and workforce management company dedicated to connecting talented professionals with top employers across various industries. With a strong commitment to innovation and customer satisfaction, Volt provides flexible and reliable staffing solutions to meet the evolving needs of businesses and job seekers alike. Role Overview: As a CSV Customer Service Representative, you will play a crucial role in managing customer interactions and ensuring seamless scheduling and conflict resolution. This hybrid remote position based in Oakdale, Minnesota, offers an opportunity to support clients by delivering exceptional service and maintaining strong communication channels. What You'll Do: - You will manage scheduling and resolve conflicts between customers to ensure smooth operations. - You will respond promptly to customer inquiries via phone, email, and other communication channels. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with internal teams to address and resolve customer issues effectively. - You will provide product and service information to customers to assist with their needs. - You will identify opportunities to improve customer satisfaction and suggest process enhancements. - You will handle escalated customer concerns with professionalism and empathy. - You will support the onboarding process for new customers and assist with training as needed. What You Bring: - Minimum of 2 years of experience in customer service or a related field. - Strong communication skills, both verbal and written. - Proficiency with customer relationship management (CRM) software and Microsoft Office Suite. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Problem-solving skills with a customer-focused mindset. - High school diploma or equivalent; additional education is a plus. Bonus Points If You Have: - Experience working in a hybrid remote environment. - Knowledge of scheduling software and conflict management tools. - Previous experience in workforce solutions or staffing industry. - Bilingual abilities or additional language skills. What We Offer: - We offer competitive pay and flexible hybrid remote work arrangements. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and holiday benefits. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work culture that values your contributions. Ready to Apply? To join our team as a CSV Customer Service Representative, please submit your resume and cover letter through our online application portal at www.volt.com/careers. We look forward to hearing from you!