Volt

Compensation

Full Description

Job Title: CSV Customer Service Representative Company Overview: Volt Workforce Solutions is a leading staffing and workforce management company dedicated to connecting talented professionals with top employers across various industries. With a strong commitment to innovation and customer satisfaction, Volt provides flexible and reliable staffing solutions to meet the evolving needs of businesses and job seekers alike. Role Overview: As a CSV Customer Service Representative, you will play a crucial role in managing customer interactions and ensuring seamless scheduling and conflict resolution. This hybrid remote position based in Oakdale, Minnesota, offers an opportunity to contribute to a dynamic team focused on delivering exceptional customer support. What You'll Do: - You will schedule appointments and manage conflicts between customers to ensure smooth service delivery. - You will respond promptly to customer inquiries via phone, email, and other communication channels. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with internal teams to resolve customer issues efficiently. - You will provide product and service information to customers to assist with their needs. - You will identify and escalate complex issues to the appropriate departments. - You will contribute to continuous improvement initiatives by providing feedback on customer service processes. - You will uphold company policies and standards in all customer interactions. What You Bring: - Minimum of 2 years of experience in customer service or a related field. - Strong communication skills, both verbal and written. - Proficiency with customer service software and Microsoft Office Suite. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Problem-solving skills and a customer-focused mindset. - High school diploma or equivalent; additional education is a plus. Bonus Points If You Have: - Experience working in a hybrid remote environment. - Familiarity with scheduling software and conflict management tools. - Previous experience in workforce solutions or staffing industry. - Bilingual abilities or additional language skills. What We Offer: - We offer competitive pay and flexible hybrid remote work arrangements. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and holiday benefits. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work culture that values your contributions. Ready to Apply? To join our team as a CSV Customer Service Representative, please submit your resume and cover letter through our online application portal at www.volt.com/careers. We look forward to hearing from you!