Volie

Compensation

Full Description

Customer Success Coordinator at Volie About Us At Volie we're on a mission to transform communication for the automotive industry. As the leading BDC engine, our platform empowers dealerships and call centers to operate with unmatched visibility, efficiency, and control - all from one centralized system. The Role We're looking for a Customer Success Coordinator to join our growing team and help ensure every new customer has a smooth, successful onboarding experience. in this role, you'll be the first point of contact for new clients, guiding them through setup and training while providing exceptional support that reflects the high-performance standard Volie is known for. If you're passionate about helping customers succeed, enjoy solving problems, and thrive in a fast-paced, collaborative environment, this is your opportunity to make an immediate impact at a company that's redefining how automotive teams communicate and perform. Key Responsibilities: • Customer onboarding: Welcome and guide new customers through the onboarding process. • Assist clients with account setup, product training, and best practices. • Ensure a seamless transition by proactively addressing potential roadblocks. • Customer Support & Issue Resolution: Respond to customer inquiries via phone, email, and tickets in a timely manner. • Troubleshoot and resolve customer issues or escalate them to the appropriate team. • Provide campaign assistance and accurate information about products, services, and policies. • Escalation Management: Identify recurring issues and escalate complex cases to senior support or relevant departments. • Follow up on escalated cases to ensure timely resolution. • Document customer interactions, feedback, and resolutions for continuous improvement. • Process Improvement & Customer Success: Identify opportunities to enhance the onboarding and support experience. • Collaborate with assigned Customer Success Coach to improve customer satisfaction and success by identifying tickets, escalations, and potential training opportunities. • Provide insights based on customer feedback to help refine support processes. Qualifications: • 2+ years of experience in customer service, onboarding, or client support. • Automotive BDC experience preferred. • Strong written and verbal communication skills. • Excellent multitasking and prioritization abilities in a fast-paced environment. • A customer-first mindset with strong problem-solving skills. • Experience with CRM software or customer support platforms is a plus. • Local to Fort Myers, Florida preferred. What We Offer • Be part of an innovative team that’s transforming the automotive BDC space. • Opportunities for professional growth and development. • A collaborative work environment where your insights and feedback will help shape our products. • Paid holidays, PTO, 401(K). • Company-provided tools and onboarding resources. If you are a customer-focused professional looking for an exciting opportunity to contribute to customer success and retention, apply today!