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Job title: Customer Success Manager Company: Sentrilock LLC Job description: Why SentriLock? SentriLock is a global provider of access control services, is looking for a Customer Success Manager to join our family. A subsidiary of the National Association of Realtors, SentriLock is a nationally-certified Great Place to Work and provides competitive pay, excellent benefits, and a supportive work environment committed to developing our team members. Working for SentriLock is more than just a job, it's an experience! As a Customer Success Manager with SentriLock you will contribute to the overall customer satisfaction by proactively developing and maintaining positive working relationships with customers and escalating and monitoring system and product issues. The Customer Success Manager will also encourage customer adoption and usage of SentriLock services. Benefits include: • Generous PTO • Flexible schedules • Customer Satisfaction incentive plan • ability to work hybrid in office/work from home schedule • Casual work environment • Travel opportunities in US and Canada Location SentriLock Headquarters in West Chester Township, OH offering a hybrid in office/WFH schedule after training Deliver a World Class customer experience which results in exceeding company satisfaction goals for the quarterly CRM survey • Communicate effectively by delivering consistent and detailed follow up via email and phone calls • Proactively assist customers by providing appropriate resolutions to their issues • Attend trade shows, industry events, and customer events to build customer relationships • Display consistent strong verbal and written communications with internal and external customer interactions • Proactively notify customers of product or system issues, enhancements and updates Serve SentriLock's customers as a trusted business advisor to increase adoption and retention • Conduct Customer Loyalty Reviews or market analyses to uncover possible trends • Recognize and respond to association and agent training opportunities • Conduct user group meetings to uncover training opportunities and/or opportunities for product improvement • Communicate and promote system and features to drive value and brand awareness Escalate and monitor system and/or product issues • Uncover issues or areas of opportunity to be addressed for our customers • Clearly communicate the issue or goals of our customers to the correct departments • Utilize the help desk ticketing system to report, proactively follow up on, and resolve issues • Report timely and clearly on progress and results to the customer • Facilitate interdepartmental meetings and communicate follow up to rectify both internal and external issues Educational Requirements / Preferences Associate's Degree - Required Bachelor's Degree - Preferred Experience Requirements / Preferences 2 Years Account Management - Required 2 Years Technical Troubleshooting - Highly Preferred 1 Year Presentations and/or Professional Training - Highly Preferred 1 Year SentriLock Product and Service - Preferred Other Requirements / Preferences Frequent travel required based on business needs by auto and/or air, estimate 25% travel required A valid driver's license and proof of insurance is required PI190475022 Expected salary: Location: Cincinnati, OH Apply for the job now! [ad_2]