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Lead Customer Operations Analyst - PSEG - Hicksville, NY - work from home job Company: PSEG Job description: Requisition: 75715 PSEG Company: PSEG Long Island Salary Range: $ 79,800 - $ 131,700 Incentive: PIP 10% Work Location Category: Hybrid PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states. PSEG offers a unique experience to our more than 12,000 employees - we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG. Job Summary Job Responsibilities • Review and analyze business processes and operating procedures as a means to improve operational efficiency and enhance departmental performance. Work with management to devise new or enhanced systems and work processes designed to reduce or eliminate inefficiencies, reduce costs, and improve performance • Contribute to opportunity recognition, problem solving, root cause, gap analysis, and process improvement initiatives to drive continued advancement of the Meter Services organization • Review and analyze data, and prepare necessary reports to meet financial, regulatory and contractual obligations • Provide analytical support for the design and implementation of various system integration efforts • Provide managers and staff thorough analyses of daily operations and transactional activities and how they may vary from specific benchmarks (i.e., previous actual and/or business plan results) • Analyze and interpret financial results and forecasts. Perform required variance analyses • Prepare presentations on various departmental initiatives to assist with the effective communication of project progress/program activities and/or to support requests for additional funding (i.e., URB documentation) • Provide analytical support for various essential business systems including the Meter Inventory Management System (MIMS), Field Work Management System (CGI) and the development and maintenance of Field Laptop Meter Programming software • Provide analytical support for the operation and further development of features and functionality for the Advanced Metering Infrastructure (AMI) system, including the network infrastructure, meter technologies and back office systems • Provide analytical support and direction for Field and Shop personnel regarding meter issue investigations • Develop and/or enhance existing spreadsheets, databases, and web pages to support various business related functions • Partner with and develop positive working relationships with various clients including vendors, LIPA and other financial and operating areas to obtain information required to meet responsibilities and respond to various inquiries • Support documentation writing, editing, revising, proofreading, and assembling reports, minutes, SDLC documents, and user documentation such as user manuals, online help content, etc. • Assist/lead special projects as needed Job Specific Qualifications Required Skills, Competencies and Education • Bachelor degree preferably business administration, business analytics, business information systems, operations management or related field and a minimum of 7 years of analytical experience. In lieu of a degree 11 years of in depth analytical equivalent analytical experience. • Experience with basic inventory management • Experience with budget/variance analysis • Strong presentation skills (development and delivery) with excellent verbal, written, and interpersonal skill • Knowledge in use and application of SQL tools, data models, data processing • Demonstrated proficiency in Microsoft Outlook, Excel, PowerPoint, Visio, Access, and Word • Must be results and team oriented • Candidate must foster an inclusive work environment and value all aspects of diversity Desired Qualifications: • Experience in or knowledge of electric metering is a plus • Proficiency in Microsoft Visual Basic or Visual C • Familiarity with Microsoft Project and/or have Project Management experience • Experience with Oracle Database Management • Familiarity with principles of finance and accounting • Demonstrated ability to grasp and understand technology or technical issues Minimum Years of Experience 7 years of experience Education Bachelors Certifications None Noted Disclaimer Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer. Candidates must foster an inclusive work environment and respect all aspects of diversity. Successful candidates must demonstrate and value differences in others' strengths, perspectives, approaches, and personal choices. As an employee of PSE&G or PSEG LI, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations. Certain positions at the Company may require you to have access to 10 CFR Part 810 controlled information. If the position does require access to this information, the Talent Acquisition representative will provide further details upon making an offer. PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals. Business needs may cause PSEG to cancel or delay filling position at any time during the selection process. This site (http://www.pseg.com) is strictly for candidates who are not currently PSEG employees. PSEG employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com by clicking on the emPower icon, then selecting careers. PEOPLE WITH DISABILITIES: PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com. If you need to request a reasonable accommodation to perform the essential functions of the job, email . Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision. ADDITIONAL EEO/AA INFORMATION (Click link below) Expected salary: $79800 - 131700 per year Location: Hicksville, NY Job date: Tue, 12 Sep 2023 23:28:39 GMT Apply for the job now!