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Introduction to Our Company and the Role We are a leading organization dedicated to harnessing the power of technology to drive business excellence and innovation. Our company is on a mission to leverage cutting-edge solutions like ServiceNow to streamline processes, enhance user experience, and foster a culture of continuous improvement. As part of our strategic growth and digital transformation initiatives, we are seeking an experienced ServiceNow HR Specialist - Business Application Advisor to join our dynamic team. This role is pivotal in aligning our HR business needs with the technical capabilities of ServiceNow, ensuring that our HR processes are optimized, automated, and integrated seamlessly with our existing systems. About the Position The ServiceNow HR Specialist - Business Application Advisor will be a key player in our HR digital transformation journey. This position requires a unique blend of business acumen, technical knowledge, and interpersonal skills to lead process discovery, translate business needs into technical requirements, collaborate on configurations, and ensure continuous improvement. The ideal candidate will have a strong background in HR process optimization, ServiceNow HRSD modules, and experience in working with cross-functional teams to drive business outcomes. Key Responsibilities • Business Process Leadership: Lead process discovery workshops, document current business processes, identify pain points, and gather detailed business requirements to inform ServiceNow configurations and customizations. • Gap Analysis: Compare current business processes with ServiceNow capabilities to identify areas for automation, customization, or improvement, ensuring alignment with best practices within the HR ServiceNow domain. • Process Improvement: Provide recommendations for workflow improvements based on best practices, ensuring that our HR processes are efficient, effective, and user-friendly. • Translation of Business Requirements to Technical Specifications: Translate business requirements into clear, detailed functional and technical specifications for developers and administrators to configure ServiceNow, ensuring that technical solutions meet business needs. • Configuration and Customization Support: Collaborate with technical teams to configure modules, implement customizations, and ensure that technical solutions align with business objectives, reviewing the work of technical teams to ensure specifications are met. • Reporting and Analytics: Work with HR and business teams to define key reporting requirements, design and implement dashboards and reports, and provide guidance on data migration, ensuring data integrity and proper mapping between systems. • Post-Go-Live Optimization and Support: Analyze system performance and user feedback to suggest optimizations or new features, leading initiatives for workflow enhancements or additional automation opportunities, and participating in the creation and review of training materials. • Stakeholder Management: Act as the point of contact for cross-functional communication, ensuring that business, technical teams, and stakeholders are aligned throughout the implementation and beyond, and collaborating with the change management team to support the transition of new workflows and processes. Essential Qualifications • Education: Bachelor's Degree in Business, Computer Science, Engineering, or Information Systems, or a related field. • Experience: Minimum of five (5) years of equivalent work experience in an information technology or engineering environment, with a focus on HR process optimization and ServiceNow implementations. • Technical Skills: Familiarity with ServiceNow HRSD modules, workflow automation, and system configuration, as well as basic scripting knowledge and experience with integrations between ServiceNow and other HR systems. • Knowledge, Skills, and Abilities: Highly independent, future-oriented, and knowledgeable in strategic planning, with the ability to influence and support cross-functional project teams to achieve optimal results for the business. Preferred Qualifications • Advanced Degree: Master's Degree in Business, Computer Science, Engineering, or Information Systems, or a related field. • Additional Experience: Experience in working with cross-functional teams, leading process discovery workshops, and collaborating with technical teams to drive business outcomes. • Certifications: ServiceNow certifications, such as ServiceNow HRSD Certification or ServiceNow Administration Certification. Career Growth Opportunities and Learning Benefits At our company, we are committed to the growth and development of our employees. As a ServiceNow HR Specialist - Business Application Advisor, you will have access to a range of training and development opportunities, including ServiceNow certifications, leadership development programs, and mentorship initiatives. You will also have the opportunity to work on high-impact projects, collaborate with cross-functional teams, and contribute to the development of our HR digital transformation strategy. Work Environment and Company Culture Our company culture is built on a foundation of innovation, collaboration, and continuous improvement. We foster a work environment that is dynamic, inclusive, and supportive, with a focus on employee well-being and work-life balance. As a remote-friendly organization, we offer flexible working arrangements, including the option to work from home or from one of our office locations. Our team is passionate about making a difference, and we are committed to creating a positive impact on our employees, customers, and the communities we serve. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary range of $6,168 - $10,898 per month, depending on experience and location. Our benefits package includes health, vision, and dental insurance, retirement savings, and tuition reimbursement. We also offer a range of perks, including flexible working arrangements, employee recognition programs, and access to cutting-edge technology and tools. Conclusion If you are a motivated and experienced HR professional looking to make a difference in a dynamic and innovative organization, we encourage you to apply for this exciting opportunity. As a ServiceNow HR Specialist - Business Application Advisor, you will have the chance to work on high-impact projects, collaborate with cross-functional teams, and contribute to the development of our HR digital transformation strategy. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and start your journey with us! How to Apply: To apply for this role, please upload your current resume (Microsoft Word or PDF format only) and answer our job screening questionnaire by December 10, 2024. We look forward to hearing from you! Equal Employment Opportunity: Our company is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply This Job