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Job title: Customer Success Manager - US based Company: Aize AS Job description: Hi! We are Aize – we can’t wait to meet you ? Please upload your resume or CV, a summary of yourself, and maybe a word or two about why you want to join us! We are building an entire Americas organization, so anyone with the right experience, desire to be part of a team, and a passion for making a difference is a welcome candidate! See our "Open Application" for non-Customer Success Manager hiring needs. A bit about us... Aize was founded with a vision to change how capital projects and operations are performed fundamentally. Developed by and for domain experts, the Aize workspace allows users to visualize, navigate and collaborate on assets digitally. The company is building on 30 years of software experience and 180 years of industrial heritage as part of the Norwegian Aker group. Aize is based in Norway, the U.K., and the U.S. Our rare company structure and history uniquely position us for strength and agility, both. Aize reminds us of Goldilocks’ story - we are just the right size and setup. We are large and small. We are old and new. We are privately funded while backed by a publicly traded company. The world is changing. Our clients make better decisions faster to drastically change the way they harvest, produce, use and reuse the natural resources of our planet. Incremental change is no longer enough. Aize enables a fundamental transformation so our clients can think, act, and see their business differently. What you will be doing...? We’re looking for candidates who can help us solve traditional Oil & Gas and New Energy challenges, striving to understand the customer’s business and values. As our Customer Success Manager, you will be responsible for realizing the value of our products and at the same time be a driver for collaboration and trust among customers and colleagues. How will you be doing this...? • Be responsible for the customer’s use, experience and joint value realization working in a world-class multidisciplinary team. Your main KPI will be client adoption and satisfaction of the Aize software • Manage key account relationships end-to-end, establishing goals and success metrics together with the customer • Build and maintain excellent relationships on all levels within the customer organization by engaging and being present in the right forums • Be the customers' voice and spokesperson; advocate customer needs and issues internally and collaborate with the development teams Team ? • You will complement an already diverse, international team; however, you'll also be one of our first hires within the United States! Make us even more complete and prepared to serve our customers and partners in the best possible way • Aize is a 2-year-old company with a larger established owner, so we learn new stuff daily. We will need you to bring important perspectives to the team on how we can learn and become better by the time we turn 3 • You will work with a team of account managers, domain experts, and other talented customer success managers • In our software product company, you will also have the opportunity to work/participate in teams across the company. A great way to learn and share experience and knowledge also across teams. Skills & Requirements • Relevant professional experience in leading customer engagements as a customer success manager within a SaaS B2B company or proven commercial experience or related role (e.g., product owners, developers) • Master's degree or 1-3 years of work experience after completing an undergraduate degree. • Ability to take on a wider responsibility of internally managing customer processes across multiple functions when needed • An understanding of customer success methodologies and practices, including (but not limited to) segmentation, customer journey, and customer health scoring • Confidence when running executive business reviews and engaging with C-level sponsors. • Strong writing, presentation, and communication skills in English • Domain experience within oil, gas, chemicals, and/or new energy is preferred but not necessary We offer: • Fair compensation and competitive benefits • A beefy enough MacBook Pro or equivalent laptop running Windows. • Tech talks, lunch, and learns… • Broad learning from various clients, use cases, and industry challenges. • Lots of things you can learn through our skilled team members. • And yes, we also have the industry standard perks such as hybrid workspace flexibility, team activities, awesome parties, and more. Expected salary: Location: Houston, TX Job date: Thu, 03 Nov 2022 05:44:38 GMT Apply for the job now!