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Customer Service Representative full time - North Memorial Health - Robbinsdale, MN - work from home job Company: North Memorial Health Job description: About North Memorial Health At North Memorial Health, you're part of an inclusive health family that is rooted in our values of relationships, inventiveness, and accountability. Empathy and care are at the heart of North's culture which is designed to actively support each team member's wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower customers to achieve their best health. About this position Shift differential: $1 an hour for evening and weekends $1.50 an hour overnight For this position, you must: You must live in Minnesota or Wisconsin to be considered for this position. You must have high speed internet at home for this position. Have a strong a customer service background and strong data entry/typing, computer, and phone skills. Required Weekday and Weekend Shifts: Must work weekdays AND weekends. We do not have a weekend only shift. Must work every other weekend. Must work Mondays. Required Day and Evening Shifts: Must work both day AND evening shifts. We do not have an only day shift or an only evening shift. Remote position with onsite work requirements: -attend 3 days of onsite training the first week of employment in Robbinsdale, MN during the first week of employment and after that, the position is remote. The onsite training shifts are 8 hour day shifts onsite Tuesday, Wednesday and Thursday. Friday will be virtual training for an 8 hour day shift. -attend 4 days of virtual training; will be scheduled during the 2nd and/or 3rd week on the day shift up to 8 hours. If you are hired for a casual position, there can be some flexibility for the virtual training times. Typing Test: Must pass typing test, typing 35 wpm. The Customer Service Representative provides unmatched customer service to North Memorial customers and staff, in a call-center like environment. The Customer Service Representative works as a partner of the clinic care team by managing phone contact to provide customers with proficient, customer-centered services that meets or exceeds expectations. The Customer Service Representative is accountable for various functions related to the efficient operation of registration, scheduling, and call routing/navigating. Proactive problem solving in order to ensure One Call One Resolution or soft handoff when appropriate. What we'll expect from you • Builds rapport with customers to support North Memorial's strategic priority of unmatched customer service during all interactions, demonstrating our values of relationships and accountability. • Demonstrates clear communication, preferred appointment times, language and telephone etiquette skills. • Directs, encourages and educates customers on the use of other access points, i.e. MyChart, Online Appointment scheduling, Text and Chat, Zipnosis. • Completes accurate scheduling and registrations in Epic for all customers. • Facilitates communication between the medical staff and outside resources, e.g. referring physicians, outreach, home care and hospice. • Maintains and coordinates appointment schedules for providers and other various non-provider treatment schedules to their prefrence in EPIC. • Watches/monitors health maintenance alerts and makes customers aware. • Runs workbench/worklist reports in Epic (i.e. reschedule list, wait list, interpreter schedule worklist). • Works Epic WorkQueues (i.e. Pre-Registration WQ, Epicare Link Scheduling). • Coordinates online appointment requests. • Accepts other duties as assigned to promote the accomplishment of organizational goals. • The team member is accountable to demonstrate proficiency for the skills outlined in the appropriate position skills list. • The team member is accountable to maintain skill proficiency, including improvement where deemed necessary, and upgrading any additional or new skills on the appropriate position skills list. • Recognizes and complies with legal regulatory, accrediting and procedural requirements related to area of responsibility. • Understands and follows principles and standards as outlined in North Memorial's Corporate Code of Conduct. • Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties. • Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication. Interested? Here are our requirements Education • High School diploma or equivalent (GED) preferred. Experience, Knowledge, Skills, Abilities • 1 year customer service experience required. • Minimum of 6 months scheduling experience and/or registration experience preferred. • Call center experience preferred. • Ability to multi-task. • Experience in health care setting preferred. • Understanding of HIPAA • Independent problem solving skills. • Skilled in MS Office products Licensure/Certification(s) Mandatory Licensure/Certification(s) Mandatory where Applicable Licensure/Certification(s) Preferred Hours per two week pay period: 80 Shift: Day/Evening 8 hours Weekend Requirement: Weekends as Needed Work Group: Non Contract Call Requirement: None Remote or On-site: Hybrid Remote FLSA Status: Non-Exempt Benefits: Yes Posting Date: Aug 02 2023 EEO/AA STATEMENT North Memorial Health is an equal employment and affirmative action employer. North Memorial Health does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity, creed, status with respect to public assistance, or other protected class status. North Memorial Health provides reasonable accommodation to disabled applicants and employees and takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to protected class status. If you believe that you have been treated in a way that does not conform to these statements, please contact our HR Service Center: 763-581-6947. If you need a reasonable accommodation, due to a disability, or to assist with the application process, please contact our HR Service Center: 763-581-6947. INSPECTION OF AAP North Memorial Health is a Federal government contractor or subcontractor. As a part of our obligations under law, we must develop a written Affirmative Action Program for Individuals with Disabilities and Protected Veterans, as specified by law (AAP). This AAP is available for inspection by applicants and employees in the Human Resources Office during normal business hours. North Memorial Health Be challenged. Be empowered. Be accountable. Join an empowering, supportive, and responsive environment that delivers unmatched customer service - not only for the community we serve but our own team members, too. Customer Service Representative full time - North Memorial Health - Robbinsdale, MN - work from home job Expected salary: Location: Robbinsdale, MN Customer Service Representative full time - North Memorial Health - Robbinsdale, MN - work from home job Job date: Fri, 04 Aug 2023 05:31:22 GMT Apply for the job now! Customer Service Representative full time - North Memorial Health - Robbinsdale, MN - work from home job