vmysmartpros

Compensation

Full Description

Client Success Manager (Remote) - FMG Suite - Bethlehem, PA - work from home job Company: FMG Suite Job description: What We Do We’re a marketing software company that serves small business owners, primarily financial advisors, and insurance agents. About 40,000 small businesses use our tools to build websites and send out our content. Generally, these businesses don’t have marketing departments but are growth-minded enough to know they need to market themselves. We help them do just that. We work together to create beautiful website designs, automated marketing tools, and award-winning educational content for them. The end goal is to help them build better relationships with their clients with less hands-on effort. About Our Culture FMG started over a decade ago and now has 300+ (and growing!) employees spread out across the globe. We embrace a fast-paced, results-oriented culture, and focus on a healthy work/life balance. We value collaboration and open, thoughtful communication. We believe work should be both engaging and challenging, mixed with a good sense of humor. Our goal is to invest in motivated, successful individuals and watch them succeed both inside and outside of work. We’re building a winning team of A+ players and we hope you’ll be next to join us. Our Commitment to Diversity, Equity, and Inclusion At FMG, we believe in the wholehearted acceptance of each other regardless of our differences. We strive to foster an environment that allows everyone to contribute to our mission in their unique ways. With the belief that diversity propels innovation, we are continually finding ways to cultivate a commitment to diversity and inclusion in our employees, services, and products, as well as in the communities in which we live and work. Our Employee Benefits FMG strives to be a top-tier employer. We continually evaluate our benefits and total compensation packages to ensure we offer our employees the most competitive package we can provide. • Optional Alternate 9-80 Work Schedule – with every other Friday off • Generous paid Holiday schedule with a paid Winter Holiday Shutdown week • Comprehensive paid time off policies including vacation, sick, parental, and bereavement leave. • Robust Insurance Plan including: • Medical with $0 co-pay Telehealth plan • Dental • Vision • Health Savings Account (HSA) with generous employer contributions • Flexible Spending Accounts (FSA) • Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage • Company-paid Short & Long Term Disability coverage • Company-paid Employee Assistance Program (EAP) • Matching 401(k) with immediate full vesting • Employee Events Committee that plans fun in-person and virtual events • On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit • Internet & Gym Reimbursement! • Work computer equipment is provided to help you succeed :) Before you Apply FMG (Agency Revolution) is a fast-growing, location-independent company. This means that you are not required to report to an office each day, but rather work remotely from the location(s) of your choice. However, ideal candidates for this role must still be within a 60 minute drive to the Lehigh Valley, PA, area since we do have team days and other in-person events on a regular basis. Also, please be sure that you include a cover letter or note showing why you’re interested in this role and how your experience matches the hiring criteria for this open position. Compensation This position pays $45,000-$52,000 based on your experience level and expertise. About the Role As a Client Success Manager for our insurance division (Agency Revolution), you'll play a key role in managing and strengthening our enterprise and major accounts relationships. This is a multi-faceted position that includes bringing together the resources to implement our suite of solutions, resolving issues, training users on how to use our products, and identifying growth opportunities within the book of business. You'll report to the Sr. Manager of Professional Services, but work closely with sales, marketing, product, and client experience teams to support insurance enterprise and major accounts. If you are a proactive person who loves technology and thrives on solving problems, managing priorities, and collaboration, this may be the role for you. Primary Responsibilities & Expectations • Interact with enterprise and major accounts clients to provide product and service information about our website and marketing software. • Serve as the direct-point-of-contact for assigned clients with a focus on proactively building and maintaining strong, long-lasting, mutually beneficial relationships. • Resolve client escalations or product and service issues with high independence, but collaborative team effort. • Become an insurance product champion and use this knowledge to effectively drive product adoption and engagement. • Facilitate web meetings with clients and internal teams to discuss strategy, identify and resolve challenges, and provide suggestions to ensure expectations are being met and exceeded. • Capture detailed notes, schedule appropriate follow ups, and coordinate internal resources to ensure client work meets our standard of quality and is delivered on time. • Build loyalty to ensure long-term client retention by presenting product information, addressing customer issues and helping the sales team with upsells and renewals. • Access to a private & secure workspace, free from distractions • Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor • An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps) Skills and Qualifications • Exceptional written and verbal communication skills. • Marketing agency and/or experience working with clients. • Detail-oriented, organized, and able to juggle multiple priorities with grace. • Self-motivated and able to function both independently and within a team structure. • Ability to manage expectations, set schedules, and ensure deliverables are on track as agreed to. • Comfortable brainstorming and offering creative solutions to challenges big and small. • Quick on your feet and able to field questions and challenges as they happen. • Excellent follow-up and follow-through skills. • Ability to learn our process and systems with an open mind. • This position will train in-person for about a week from 9am-5pm in Bethlehem, PA. The position itself will be remote after that with occasional meetings in Bethlehem, PA. FMG is proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information. If you require accommodation to complete the application or interview process, please contact . You can find out more about what it’s like to work at FMG, by visiting Powered by JazzHR Expected salary: Location: Bethlehem, PA Job date: Mon, 11 Sep 2023 22:51:24 GMT Apply for the job now!