Vivi Fenwick Consulting

Compensation

Full Description

Operations Manager - Janitorial Services Compensation: $100K - $130K My client is an established commercial janitorial company that has provided janitorial and facilities services in the Bay Area for over 90 years. They are growing quickly and looking for people who want to help the company expand while growing their own careers. The Operations Manager will make sure the SLAs between the company and clients are complied with and contract duties are met. You will oversee the day-to-day operations of the business and sales division to make sure that customer satisfaction is met to the highest standard. You will be responsible for: • Managing clients, supervisors/leads and subcontractors • Making sure SLAs and contract agreements are followed – customer satisfaction is your top priority • Maintaining high level of client communication and care • Managing your budget and the cost and revenues to help the company meet their financial goals. • Managing a high volume of projects simultaneously, serving a broad spectrum of customers and their unique set of requirements • Supporting the company’s sales team by fostering loyal customers and developing new business • Ensuring precise delivery of day-to-day facility services and commitments • Taking care of changes in schedules, team, and logistics • Conducting and documenting regular facilities inspections • Managing employee schedules, attendance, training and performance, making sure safety procedures are followed • Leading and motivating employees to maintain and continuously improve quality of our operations • Inspecting quality of job performed and reporting results to COO • Resolving employee, supervisors, and Division issues immediately after identifying the problem • Collaborating with managers and other supervisors to identify and resolve cross-functional problems or inefficiencies What you bring to the company: • Bachelor’s Degree is a plus • 5+ years’ management experience is required • Strong customer service attitude and focus • Must be able to respond to after hours issues as needed • Must be adaptable to change, work well under pressure, and meet tight deadlines • You have a “Get Stuff Done” and problem solving attitude • Able to effectively work in a fast-paced environment under constantly changing priorities • Abie to maintain a budget • Able to work a flexible schedule with availability to respond to after hours issues • Bilingual (Spanish and English) is a plus • Strong computer skills (MS Office , apps, time keeping systems) • Understand and follow California law regarding time recording/meal breaks/rest breaks What my client can offer you: • Career path for growth • Health benefits – medical, dental, vision • 401k with a company match • Paid Holidays • Paid vacation and sick time If this sounds like the right job for you, I want to hear from you. Send your resume for immediate consideration to Vivi@ViviFenwickConsulting.com CancelCreate for me