Vivacity Tech PBC

Compensation

Full Description

At Vivacity Tech, you’ll work alongside passionate innovators who are reshaping how schools manage and use technology. As the fastest growing K-12 technology company, we thrive by challenging ourselves to continuously push the limits of a rapidly changing industry. Our team is a collection of high achievers who are never satisfied with the status quo and are driven by a deeply shared belief in our Core Values of: Carry Passion. Desire Excellence. Keep Dreaming. Build Community. Be Vivacious. If you thrive in an ambitious, rapidly evolving, and always innovative community where performance is what drives success, then you’ll find incredible satisfaction with a career at Vivacity Tech. Job Summary The Order Administrator is responsible for processing and tracking customer orders while providing support throughout the entire order life cycle. Depending on the situation, customer support may be delivered directly to the customer or in collaboration with the sales representative. This role gathers and organizes information required for production, maintains accurate records, and coordinates with internal teams to ensure timely and accurate order fulfillment. What We Will Give You For Your Hard Work • $60k Salary (DOE) • Flexible work environment • 401(k) with generous company match and immediate vesting • Excellent Paid Time off policy • 80 Hours of Sick Time per year • 96 Paid Volunteer hours per year • 10 Paid Holidays per year • Award winning work environment • Development Reimbursement of $1000 per year • Medical, Dental, Vision, and Voluntary Benefits Essential Functions • Provide administrative support to the sales team to facilitate a seamless and thorough customer experience following receipt of a purchase order. • Provide customer support via chat and email, including troubleshooting and triaging issues as needed. • Process customer sales orders and follow up on status. • Backup and support Vivacity mainline call queue. • Answer general customer questions such as product tracking information, order status, etc. • Maintain accurate and up-to-date customer records with correct information - requesting new customer account and tax exemption documentation, when applicable. • Collect information from customers for services provided during production. • Act as an escalation point for the Production Team to resolve issues quickly and avoid delays. • Follow up on all open sales orders to ensure product is shipped in a timely manner. • Complete and submit contract reporting in accordance with their due dates. • Perform other duties as assigned. Knowledge, Skills & Abilities • Excellent verbal and written communication skills • Expert technical skills with the ability to troubleshoot and assist and train others • Excellent organizational skills and attention to detail • Excellent time management skills with a proven ability to meet deadlines • Ability to function well in a high-paced and at times stressful environment • Extremely proficient with Google Suite or similar software with the ability to learn new or updated software • Ability to work independently Values • Carry passion. • Desire excellence. • Keep dreaming. • Build community. • Be Vivacious. Education & Experience • Minimum 1 year relevant experience required • Bachelor’s degree or equivalent combination of education and experience preferred Additional Requirements • Prolonged periods of sitting or standing at a desk and working on a computer • Ability to bend,sit, and lift up to 50 lbs • Less than 10% travel