Vivacity Tech PBC

Compensation

Full Description

Brief Description Department: Operations Reports To: Operations Lead FLSA Classification: Non-Exempt Work Comp Class Code: 5191 EEO Job Category: Operatives Job Summary The Operations Associate will assist with day to day processing of Vivacity’s pre-deployment process. This role will be expected to provide exceptional service in device teardowns, parts, white gloving, shipping and receiving, green boxing, case applications, asset tagging, screen applications, and empower + repairs. Operation Associates will play an integral part in ensuring a smooth and efficient process across multiple functions. Essential Functions • Troubleshoot device issues using customer notes and a full diagnosis to identify source of error, assigning repair grade based on the problems • Complete computer repair process, cleaning, removing, and replacing parts using provided tools • Complete orders with services that include, but not limited to pre wiring carts, white gloving, asset tagging, and green boxing • Verify that outgoing deliveries meet company quality standards • Pick, pack, and ship orders according to purchase orders • Ensure cleanliness of work environment, and equipment are functioning and properly maintained • Cross trained in production, warehouse, inventory, and repairs as business dictates • Uphold safety standards in respective work environments • Present relevant updates, details, and data to designated lead • Perform other duties as assigned Knowledge, Skills & Abilities • Thorough understanding of, or the ability to quickly learn, production, warehouse and repairs operations and machinery • Excellent verbal and written communication skills • Ability to prioritize competing priorities and delegate them when appropriate. • Expert technical skills with the ability to troubleshoot and assist and train others • Excellent organizational skills and attention to detail • Excellent time management skills with a proven ability to meet deadlines • Ability to function well in a fast-paced environment • Extremely proficient with Google Suite or similar software with the ability to learn new or updated software • Excellent customer service skills • Ability to work independently Values • Carry passion. • Desire excellence. • Keep dreaming. • Build community. • Be Vivacious. Education & Experience • High school diploma or equivalent required • Associate’s degree or equivalent combination of education and experience highly preferred Additional Requirements • Prolonged periods of sitting or standing at a desk and working on a computer • Ability to operate job-related machinery • Ability to bend, sit, and lift up to 50 lbs