Vista

Compensation

Full Description

Note: The job is a remote job and is open to candidates in USA. VistaPrint is a design and marketing partner for millions of small businesses, and they are seeking an experienced Director of User Research to enhance their research practice. The role involves leading a team of researchers, establishing research operations, and tackling critical research questions to inform strategic decisions. Responsibilities • Tackle the most critical and ambiguous research questions facing the company, particularly those that span multiple product verticals or inform major strategic decisions • Use mixed-methods approaches to surface insights that create clarity and drive action • Translate complex findings into compelling narratives tailored for executive audiences who need to make decisions quickly • Manage and develop a team of approximately 5 UX researchers, creating a culture of rigor, trust, curiosity, and continuous learning • Provide coaching tailored to each researcher's experience level and career aspirations, from helping early-career researchers build foundational skills to supporting senior researchers in expanding their strategic impact • Partner with Principal Researchers embedded in product verticals to ensure alignment, remove blockers, and share learnings across the organization • Build the systems, tools, and processes that enable researchers across VistaPrint to do their best work efficiently and consistently • Develop best practices for participant recruitment, study design, knowledge management, and insight sharing that scale across a distributed organization • Create the operational foundation that allows research to keep pace with product team velocity while maintaining quality Skills • Experience managing and developing UX researchers, with a track record of building high-performing teams through thoughtful coaching, feedback, and career development • Strong operational mindset with experience building or scaling ResearchOps by establishing the systems, tools, and processes that enable research teams to work efficiently and consistently • Still hands-on: You're a skilled mixed-methods researcher who can lead complex research projects that inform major decisions, especially in ambiguous or cross-cutting problem spaces • Pragmatic and impact-focused. You care about getting to answers that drive decisions, not perfecting research processes for their own sake • Experience working in continuous discovery environments or with empowered product teams where research informs what to build, not just how to build it • Excellent at synthesizing complexity and telling compelling stories with data, particularly for executive audiences who need to make decisions quickly • Comfort navigating ambiguity and shifting between coaching conversations, operational improvements, and leading strategic research projects Benefits • Health, wealth and wellness programs • Long-term equity incentives Company Overview • The holidays are peak small biz season—and we love to see it. It was founded in 1995, and is headquartered in Venlo, Limburg, NLD, with a workforce of 5001-10000 employees. Its website is https://www.vistaprint.in/.