Virtuance LLC

Compensation

Full Description

Job Summary: We are seeking a proactive and relationship-driven Relationship Manager to join our Retention & Growth team. The right candidate will have a good mix of account management & sales skills focused on retaining and growing our existing client base as well as targeted and focused outreach of potential new commercial clients and residential brokerages. This role will focus on managing onboarding, educating agents, managing brokers, transaction coordinators, or real estate office leaders on our partnerships, and drive engagement and retention efforts. This role involves direct communication with agents, team leaders, brokerages, marketing contacts, & executives ensuring they are informed, supported, and utilizing our services effectively. This role also requires ~40-60% of their time spent prospecting for new brokerage partnerships. The ideal candidate has experience in client relations and/or sales and is passionate about helping real estate agents succeed. Responsibilities: Key Account Support & Engagement Conduct onboarding calls with multiple agents, team leaders, & managing brokers to welcome them, educate them on Virtuance, and assist with account setup and initial scheduling as needed. Ensure all agents feel confident using our platform and understand our service offerings. Work closely with the account team points of contact including managing brokers, designated brokers, marketing leaders, transaction coordinators to grow the partnership through sales + marketing efforts Present to new and existing brokerages to help them understand the Virtuance value story and proposition and help to gain new business Attend trade shows in person that support our industry or our specific partner brokerage events. Conduct regular account meetings with the key contacts to focus on retention and growth Provide regular data & reports for the the key accounts to help make them drive decisions Create pricing proposals and usage of pricing calculators Use creative strategies including promotions, marketing solutions, social media, 1:1 engagement, and other ideas to drive agent adoption within the key accounts Sales & Growth This role will have a sales component that is focused on driving new revenue growth (~50%) where the Relationship Manager will be expected to reach out directly to: Commercial Opportunities Participate in initial sales calls with new account contacts Expired partnership win backs Contact with individual agents via phone and email to encourage them to use their partnership offerings Target existing real estate agents who use Virtuance and work with them and management/decision makers to turn the relationship into a brokerage-wide partnership Utilize sales target lists IE Real trends etc to find the right fit for new partnerships Garner Testimonials Engage with agents & brokerages on New Market openings Capitalize on Social Media opportunities to share key industry news as well as Virtuance’s value propositions Qualifications: 3+ years of experience in client relations, sales, partnerships, or a related field Strong communication and interpersonal skills with a customer-first mindset. Ability to build relationships and drive engagement through proactive outreach. Foster existing and new relationships of key accounts to retain and grow the % of customers within the account Ability to travel +/~ 1-2x per quarter Self-motivated and organized, with the ability to manage multiple priorities. Experience in real estate, marketing, or SaaS (preferred but not required). Familiarity with CRM tools, project management tools, and sales engagement platforms is a plus. Benefits: Our team members are the foundation of our company, as such, our generous benefit package includes: Base Salary + Account Management Bonus Structure Health Insurance Dental Insurance Vision Insurance Mental Health Support (via Teladoc) 401k Contribution Matching Paid Parental Leave Long-Term Disability Insurance Paid Time-Off Internal Growth Opportunity Hands On Training to set you up for success Supportive team environment