VirtualVocations

Compensation

Full Description

A company is looking for a VIP Customer Advocate to provide elevated service and support to high-value accounts. Key Responsibilities Implement retention strategies to maintain top accounts and identify early attrition indicators Serve as a relationship manager to high-value customers and coordinate resolution of service incidents Generate non-fuel revenue from assigned accounts through upselling and cross-selling of products Required Qualifications High school diploma or equivalent required; customer service or sales-related education is desired 5+ years of customer service, account management, or sales-related experience required Demonstrated ability to approach account management with a growth and sales-oriented perspective Proficient in Excel with the ability to analyze customer fueling data Experience with Siebel, PeopleSoft, Salesforce, and Gmail is preferred