VirtualVocations
via Talent.com
Vice President of Customer Support
Compensation
$0K - 0K a year
Responsibilities
Lead and execute global customer support strategies to ensure high satisfaction and support growth, collaborating with product teams.
Requirements
15+ years in customer support or related leadership roles within SaaS or software companies, with expertise in SaaS platforms, Azure cloud, and enterprise software.
Full Description
A company is looking for a Vice President of Customer Support. Key Responsibilities Define and execute the global support strategy aligned with company objectives Develop support strategies to maintain high customer satisfaction during growth Collaborate with product and engineering leaders to influence product planning and design decisions Required Qualifications College diploma or bachelor's degree in a technology-related field or equivalent work experience 15+ years of experience in customer support or related leadership roles within software / SaaS companies Proven track record of managing global support organizations across multiple functional domains Deep expertise in SaaS platforms, Azure cloud environments, and enterprise software performance management Strong understanding of customer business continuity and incident management
This job posting was last updated on 12/31/2025
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