VirtualVocations
via Talent.com
Tier 1 Service Desk
Compensation
$40K - 70K a year
Responsibilities
Provide first-line technical support via phone, email, and ticketing, resolving user issues and escalating as needed.
Requirements
1-2 years of IT support experience, familiarity with Windows OS and Office applications, strong customer service skills, ability to follow procedures in a fast-paced environment.
Full Description
A company is looking for a Tier 1 Service Desk Analyst to provide technical support. Key Responsibilities Serve as the first point of contact via phone, email, and ticketing system Perform password resets, AD user support, workstation troubleshooting, and basic network / printing support Document, track, and close tickets within SLA while escalating issues appropriately Required Qualifications 1-2 years of IT support or help desk experience Familiarity with Windows OS, Office apps, and troubleshooting common user issues Strong customer-service mindset Ability to prioritize and follow procedures in a fast-paced environment
This job posting was last updated on 12/15/2025
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