VirtualVocations
via Talent.com
Technical Team Lead
Compensation
$50K - 70K a year
Responsibilities
Provide guidance and support to service technicians, monitor communication channels, and manage escalations to ensure customer satisfaction and team KPIs.
Requirements
Requires knowledge of PC hardware, scripting in Windows, and 1-2 years of leadership in an IT environment, with a preference for MSP experience and a relevant degree.
Full Description
A company is looking for a Technical Team Lead to provide guidance and support to service technicians while driving customer service and team KPIs. Key Responsibilities Act as the primary contact for technician questions and issues Monitor communication channels to ensure technicians receive support for ticket resolution Manage high-priority escalations and maintain robust communication with customers and management Required Qualifications Knowledge of PC hardware installation, repair, testing, and troubleshooting Experience in scripting within a Windows environment Familiarity with Microsoft Windows and Office applications 1-2 years of leadership and training experience in an IT environment; MSP experience preferred Bachelor's degree in Information Technology or Computer Science is preferred
This job posting was last updated on 1/9/2026
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