VirtualVocations

Compensation

Full Description

A company is looking for a Technical Customer Service representative. Key Responsibilities Troubleshoot, research, isolate, and resolve information system issues Identify and escalate customer issues as per established protocols Provide technical assistance to customers using knowledge of information systems products and services Required Qualifications 1-3 years of experience in Customer Service and / or Technical Support High School Diploma (or equivalent) with a willingness to learn through on-the-job training Experience in using or supporting Microsoft Windows and PC hardware and software Strong work ethic with the ability to meet quality, productivity, and attendance metrics High level of professionalism with a focus on customer satisfaction