VirtualVocations
via Talent.com
Team Lead, Onboarding
Compensation
$120K - 150K a year
Responsibilities
Lead and optimize onboarding programs for SMB and mid-market SaaS customers, analyzing metrics and guiding team performance.
Requirements
4-6 years in SaaS customer onboarding or success, with at least 2 years in a leadership role, and experience designing scalable onboarding programs.
Full Description
A company is looking for a Team Lead, Onboarding (Scale) to enhance the onboarding experience for SMB and mid-market customers. Key Responsibilities Design and optimize a segmented onboarding framework tailored to customer needs Lead a team of onboarding consultants to ensure efficient and impactful onboarding experiences Analyze onboarding metrics and advocate for customer needs to inform program improvements Required Qualifications 4-6 years of experience in customer onboarding or customer success operations in a SaaS environment Minimum of 2 years in a leadership or team-lead role Proven ability to design and scale onboarding programs effectively Strong analytical skills with experience using onboarding KPIs to guide performance Familiarity with productivity, analytics, and project management tools
This job posting was last updated on 1/9/2026
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