VirtualVocations

Compensation

Full Description

A company is looking for a Team Lead- Customer Contact and Collections Center. Key Responsibilities Support supervision of collections staff with ongoing coaching and metric reporting Maintain high levels of collections metrics and create action plans for outstanding debts Investigate and resolve discrepancies in payments or accounts Required Qualifications Associate or Bachelor's degree in Accounting and / or Finance or 5 years' relevant health care experience 3 years' experience managing a staff of 5-10 collectors Intermediate experience with Microsoft Office applications Advanced experience with Microsoft Office Excel and PowerPoint Understanding of business processes and their impact on accounting procedures