VirtualVocations
via Talent.com
Team Lead, Client Support
Compensation
$70K - 90K a year
Responsibilities
Manage complex client issues, mentor support staff, and collaborate on process improvements.
Requirements
3-5 years in customer support or client success, experience with support platforms, leadership skills, and a relevant bachelor's degree or equivalent.
Full Description
A company is looking for a Team Lead, Client Support (West). Key Responsibilities Serve as a point of escalation for complex client issues and manage a partial caseload of tickets Provide guidance and mentorship to Client Support Specialists while monitoring team performance metrics Identify process inefficiencies and collaborate with cross-functional teams to improve service delivery Required Qualifications 3-5 years of experience in a customer support or client success role, preferably in a SaaS environment Prior experience mentoring or coaching peers and leading support initiatives Exceptional interpersonal skills with a customer-first mindset Experience with support platforms such as Zendesk or Salesforce Service Cloud Bachelor's degree or equivalent experience preferred
This job posting was last updated on 12/26/2025
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