VirtualVocations

Compensation

Full Description

A company is looking for a Service Desk Support Specialist to join the Process and Tools team, providing Tier 1 support for the Defense Healthcare Management System. Key Responsibilities Operate the Process and Tools Support Desk, providing Tier-1+ responses and monitoring support channels Develop and maintain dashboards, FAQs, and job aids for superior service support Identify, troubleshoot, and resolve Tier 1 support requests, escalating complex issues as necessary Required Qualifications Minimum 5 years of recent and relevant IT Service Desk experience Proven experience as an IT Service Desk Analyst or similar role in IT Sound understanding of IT Service Desk operations and computer systems Experience using JIRA in support of Service Desk activities Risk Management and requirements gathering experience