VirtualVocations
via Talent.com
Senior Trainer, Customer Success
Compensation
$40K - 70K a year
Responsibilities
Lead and facilitate onboarding and training programs for customer support teams, evaluate trainee performance, and collaborate with leadership to improve training content.
Requirements
Requires 5+ years in teaching or training, understanding of SaaS and customer lifecycle, and experience with LMS systems like Salesforce and Docebo.
Full Description
A company is looking for a Sr. Trainer - Customer Success Operations. Key Responsibilities Lead and facilitate onboarding and continuing education courses for Customer Support Specialists and Client Relationship Managers Evaluate trainee performance, provide actionable feedback, and refine training content regularly Collaborate with operational leadership to identify training needs and develop plans to address knowledge gaps Required Qualifications BA degree or equivalent practical experience 5+ years of experience in teaching, training, or a related field Understanding of SaaS business motions and the customer lifecycle Proven track record of meeting and exceeding team objectives Experience with Salesforce, Docebo, Google Drive, and other LMS systems is a plus
This job posting was last updated on 12/12/2025
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