VirtualVocations
via Talent.com
Senior Manager of Contact Center Operations
Compensation
$Not specified
Responsibilities
Oversee daily operations of contact center teams, develop staff, and ensure strategic alignment.
Requirements
Minimum 3 years managing inbound contact center teams in high-volume environments, experience with data analysis for operational improvements, and managing onshore/offshore teams.
Full Description
A company is looking for a Senior Manager, Contact Center Operations. Key Responsibilities Build and sustain a high-performance culture by setting clear goals and enforcing accountability Coach and develop agents through structured feedback and performance management Oversee day-to-day execution of sales and service teams, ensuring alignment on strategic goals Required Qualifications 3+ years of experience managing a team of inbound contact center agents in a high-volume environment Proven ability to manage through team leads and hold them accountable for performance Experience using data to diagnose issues and implement operational changes Track record of driving performance by managing inputs effectively Comfort working across onshore and offshore teams in a tech-forward environment
This job posting was last updated on 12/17/2025
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