VirtualVocations
via Talent.com
Senior Manager, Customer Experience
Compensation
$120K - 150K a year
Responsibilities
Lead and develop a team of managers and CX agents, designing workflows and collaborating cross-functionally to enhance the prospect experience.
Requirements
5-7 years in senior customer experience or support roles, managing large teams and managers, with a focus on KPIs and operational excellence.
Full Description
A company is looking for a Senior Manager, Prospect Experience. Key Responsibilities Lead and develop a team of managers and approximately 30 CX agents Design and refine workflows for the prospect experience from initial contact to scheduling Collaborate cross-functionally to enhance the prospect journey and share insights Required Qualifications 5 to 7 years of experience in senior customer experience, support, operations, or team leadership Experience managing managers and large teams Strong operational mindset with a focus on performance against KPIs Ability to build new teams and processes in a fast-paced environment Data-driven decision maker with a commitment to customer experience
This job posting was last updated on 1/8/2026
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