VirtualVocations

Compensation

Full Description

A company is looking for a Senior CSS Learning Enablement Partner to enhance talent capabilities and operational excellence within the Customer Support & Success organization. Key Responsibilities Design and deliver enablement programs in collaboration with CSS leadership and stakeholders Assess skills gaps and develop targeted training and resources to address them Manage and improve the CSS knowledge base and establish success metrics for enablement initiatives Required Qualifications 10+ years of experience in customer support, learning & development, or training enablement Strong program management experience preferred Experience in assessing skills gaps and developing targeted learning solutions Proficient in Learning Management Systems (LMS) and content development Data-driven mindset with experience measuring program effectiveness