VirtualVocations
via Talent.com
Pro Success Manager
Compensation
$70K - 120K a year
Responsibilities
Leading and coaching a team of success specialists to improve retention and satisfaction, and implementing strategies for revenue growth.
Requirements
8+ years in customer success or related fields, 3+ years leading customer-facing teams with KPIs, proven retention and revenue growth success, strong leadership and data skills.
Full Description
A company is looking for a Pro Success Manager II to lead a team focused on driving retention and satisfaction for service professionals. Key Responsibilities Lead and coach a team of 8-10 Success Specialists to drive retention, satisfaction, and growth Improve revenue retention through proactive outreach and risk mitigation strategies Monitor performance metrics and implement playbooks for onboarding and renewals Required Qualifications 8+ years of experience in Customer Success, Account Management, or post-sales leadership in a B2B, SaaS, or marketplace environment 3+ years of experience leading customer-facing teams focused on quotas and KPIs Proven success in driving retention and revenue outcomes across measurable KPIs Strong people leadership skills with experience in coaching and managing performance Experience using data and customer success tools for decision-making
This job posting was last updated on 1/7/2026
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