VirtualVocations

Compensation

Full Description

A company is looking for a Learning Supervisor to lead and support a team of Learning Specialists within the contact center. Key Responsibilities Manage daily workflow and responsibilities of Learning Specialists, providing guidance and support Assist with administrative duties, performance management, and adherence to training standards Ensure new hire training objectives are met and track progress to identify skill gaps Required Qualifications 2+ years of experience in call center training or learning and development 1+ years of supervisory and leadership experience Strong knowledge of adult learning principles Excellent organizational and time management skills Ability to manage multiple priorities in a fast-paced environment