VirtualVocations
via Talent.com
Head of Client Success
Compensation
$70K - 120K a year
Responsibilities
Lead and mentor the client success team to ensure effective onboarding, implementation, and customer satisfaction.
Requirements
Requires 5+ years in client success or related fields, with operational, leadership, and commercial experience, preferably supporting enterprise retail or banking clients.
Full Description
A company is looking for a Head of Client Success to lead a team focused on client onboarding, implementation, and satisfaction. Key Responsibilities Lead and mentor the Client Success team in implementation and relationship management Drive customer activation and adoption to accelerate revenue realization Establish KPIs across service delivery, customer health, and commercial performance Qualifications Bachelor's degree in Business, Operations, or a similar field 5+ years of experience in Client Success, Customer Operations, or Service Delivery in relevant sectors Strong commercial mindset with experience improving MRR and expansion revenue Background supporting enterprise retail or banking customers preferred Solid operational and leadership capability in delivery environments
This job posting was last updated on 12/12/2025
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