VirtualVocations
via Talent.com
Director of Strategic Customer Success
Compensation
$50K - 50K a year
Responsibilities
Lead and mentor customer success teams to improve enterprise adoption and retention, aligning customer strategies with company goals.
Requirements
Requires 5+ years in Customer Success or Account Management in SaaS or cybersecurity, 2+ years in leadership, with knowledge of SDLC, DevSecOps, CI/CD, and tools like Gainsight or Salesforce.
Full Description
A company is looking for a Director of Strategic Customer Success. Key Responsibilities Lead and mentor a team of Strategic Customer Success Managers to enhance enterprise adoption and retention Drive strategic alignment with customers throughout the software development lifecycle (SDLC) Implement customer success frameworks and collaborate cross-functionally to ensure customer alignment Required Qualifications 5+ years of experience in Customer Success or Account Management within SaaS or cybersecurity 2+ years of leadership experience managing customer-facing teams Strong understanding of SDLC and experience with DevSecOps and CI / CD processes Proven track record in driving customer adoption and satisfaction Familiarity with tools like Gainsight or Salesforce
This job posting was last updated on 1/6/2026
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