VirtualVocations

Compensation

Full Description

A company is looking for a Director of Service Delivery to lead its Support Engineering and Field Service Engineering functions. Key Responsibilities Provide strategic direction and operational leadership for the Service Delivery organization Oversee daily support operations and establish escalation paths for timely issue resolution Serve as a senior point of contact for escalated client concerns and drive product improvements based on client feedback Required Qualifications 8+ years of experience in service delivery or technical support, including 3+ years in leadership Proven experience managing service delivery or support engineering teams in a technology-driven environment Deep expertise with service desk ticketing systems and ITIL frameworks Strong understanding of enterprise software environments, including Windows and cloud-based applications Demonstrated success in driving process improvements and enhancing customer experience