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A company is looking for a Director of Delivery Operations Quality Audit and Learning & Development. Key Responsibilities Lead quality assurance and employee learning & development initiatives Oversee quality auditing across various BPaaS service lines and translate insights into learning interventions Design and implement training programs that address audit findings and compliance requirements Required Qualifications Extensive experience in quality assurance frameworks and audit methodologies Deep knowledge of adult learning principles and instructional design Strong leadership skills to manage multi-disciplinary teams Expertise in compliance standards such as HIPAA, Medicare, Medicaid, and ACA Proficiency in leveraging Learning Management Systems and data analytics tools