VirtualVocations
via Talent.com
Director of Customer Experience Operations
Compensation
$120K - 150K a year
Responsibilities
Lead operational systems and governance for customer experience, manage CX programs, and foster a customer-centric culture.
Requirements
Minimum 8 years in program management, operations, or customer experience, with experience in SaaS or tech environments, and proficiency in project management tools.
Full Description
A company is looking for a Director, Customer Experience (CX) Operations. Key Responsibilities Establish and drive operational systems and governance structures for high-quality customer experiences Lead end-to-end program management for the CX portfolio, ensuring clarity and accountability Foster a customer-centric culture and build a comprehensive CX communication plan Required Qualifications Bachelor's Degree Minimum of 8 years of experience in program management, operations, customer experience, or management consulting Strong track record in driving complex cross-functional initiatives Experience in SaaS, technology, or fast-paced growth environments Proficiency with Google Sheets and project management software
This job posting was last updated on 1/8/2026
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