VirtualVocations
via Talent.com
Digital Success Program Manager
Compensation
$NaNK - NaNK a year
Responsibilities
Manage digital and operational programs to enhance customer engagement and retention, ensuring timely delivery and issue resolution.
Requirements
3+ years in Program or Project Management within SaaS or tech, experience with digital platforms, stakeholder management, and industry experience preferred.
Full Description
A company is looking for a Digital Success Program Manager to drive digital customer engagement and success programs. Key Responsibilities Plan, execute, monitor, and control digital and operational programs, ensuring timely and budget-compliant delivery Oversee customer escalation management, ensuring timely resolution and visibility of high-impact customer issues Drive execution of digital initiatives and collaborate with cross-functional teams to optimize customer engagement and retention metrics Required Qualifications 3+ years of experience in Program or Project Management, Customer Success Operations, or related roles within SaaS or technology companies Proven ability to manage complex, cross-functional programs and achieve measurable outcomes Familiarity with digital engagement and automation platforms Experience in stakeholder management and facilitation Experience in the restaurant or hospitality technology industry preferred
This job posting was last updated on 12/12/2025
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